SHIPPING & RETURNS
Our designated courier will contact you to arrange a delivery date and time in line with your order being completed which is normally within 28 working days from your order being placed. At the time of receiving your delivery an authorised signatory will be required to be present to receive, check and sign for your order. A signature at this time will confirm that you have checked your order and that you are happy with its condition. Should a signatory not be present then your order will be returned to the manufacturer for another delivery date to be arranged. In these circumstance then you will be liable for the cost of the second delivery as well as the first. We maintain a strict no signature no delivery policy.
By placing an order you are confirming that you have read and agree with our terms and conditions and that you agree to us providing the courier with your full contact information including contact number and address. We aim to deliver goods within 28 working days of your order being placed however exact delivery timescales will depend partly on your availability to receive your order.
RETURN & EXCHANGE POLICY
Due to all Aqualyte® products being made to order, should you wish to cancel your order within one week of placing it then 50% of your order total will be refunded. Any cancellations after the first week will result in no refund being given. Notification of cancellation of your order must be confirmed in writing either in handwritten format or electronically. If an item has already been shipped then the shipping cost will be the responsibility of the client to cover in addition to administration charges of £50. An item will be classed as shipped once it has left our company and is in the possession of the courier.